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IT Documentation

The most flexible Cloud and On-Premises platform for KBs, Docs, Passwords, and Configurations... Period!

IT documentation

Trusted since 2007

500+ MSPs

Your clients get online and offline access to their documentation. Also trusted by IT Departments around the world, not just MSPs.

2500+ Users

The IT Portal is used by over 2500 paying users. This count does not include our instances that are allowed unlimited users.

5 Cloud Regions

Our cloud offering services regions including the US, CA, UK, EU, and AU. You can also run the portal in your private cloud.

As IT Teams grow, they outgrow the cluttered file shares and excel password lists. They need a secure structured platform that allows for the easy access and sharing of information regarding their IT Infrastructure. The IT Portal reduces downtime, creates accountability for documentation, and provides piece of mind for managers and IT professional. Our partners say, “I got this, It’s in the Portal!” Can you? ...

Alex Cabral Alex Cabral is the CEO and founder of SI Portal Inc. 17 years ago Alex was working as a Senior Systems Engineer at an integration firm in New York City. He struggled to keep his team informed about the inter-working of their clients networks. At the time Systems Integration firms primarily cared about and focused on time entry and proper project management. Alex worked with the developers that managed the time entry program to provide his team the information they needed to manage their customers.

But the output of the engagement never met the expectations that Alex set. Having an extensive background in development gave Alex the ability to envision a solution as he outlined exactly how the product should look. Unfortunately the level of effort that was required of the team proved to be too much and development stopped. Alex later moved to a new firm and realized that the chaos was not just at his previous firm, but it appeared that access to information seemed to be a problem among many of these firms. What they had was a spreadsheet with passwords, IP addresses and client folders on a network share. The IT Portal was born to serve as a place for proper documentation for supporting customers and provide billable hours in project engagements. When engineers go on vacation, employees are hired, or they no longer work for the company, managers can feel confident that their system information is documented. The IT Portal is a product created from Alex's 18 years of experience in the systems integrator MSP field, coupled with over nine years of feedback from hundreds of users. Alex's passion lies in making relevant information easily accessible to people that need to support their customers. He finds it most rewarding when individuals see the value and power of the documentation that is provided by an IT Portal. The output of the engagement never met the expectations that Alex set. Having an extensive background in development gave Alex the ability to envision a solution as he outlined exactly how the product should look. Unfortunately the level of effort that was required of the team proved to be too much and development stopped. Alex later moved to a new firm and realized that the chaos was not just at his previous firm, but it appeared that access to information seemed to be a problem among many of these firms. What they had was a spreadsheet with passwords, IP addresses and client folders on a network share. The IT Portal was born to serve as a place for proper documentation for supporting customers and provide billable hours in project engagements. When engineers go on vacation, employees are hired, or they no longer work for the company, managers can feel confident that their system information is documented. The IT Portal is a product created from Alex's 18 years of experience in the systems integrator MSP field, coupled with over nine years of feedback from hundreds of users. Alex's passion lies in making relevant information easily accessible to people that need to support their customers. He finds it most rewarding when individuals see the value and power of the documentation that is provided by an IT Portal.

Our Team

Alex manages the development team and new business development. Cam LeBlanc manages the Help Desk and assists all of our customers during the initial setup. Cam worked over 15 years as a subcontractor with MSPs all over Central Florida giving him a lot of shared experiences with our clientele. He has been there, seen it and survived it. He understands the realities of working with poor documentation and is very enthusiastic about providing solid customer service and what we can provide to all MSPs from one man shops to large companies.

Our Infrastructure and your data

We house our US data in secure data centers, hosted and managed by DSM.net and in AWS. Our DSM servers run on VMware Clusters and the storage is provided by a multi-rack HP 3PAR SAN. All of our data is encrypted at rest using our encryption keys. Your data can also be encrypted using your own encryption key at setup. When your files/passwords are encrypted, We does not have access in anyway. To provide a failsafe, we replicate data across data centers. We also offer you a tool called Portal Export that you can use to sync your Cloud copy to a laptop or an on Premise server.

About Us

The IT Portal was brought in when our main IT guy decided to move on. It assured operations were in good hands until our new IT guy was hired.

William J. Lindfors
Checkers/Rallys Restaurants

We started using IT Portal about 8 months ago. In general it's been a good product. Support has been very responsive, which is a priority. They also have made some significant improvements to performance and functionality in the 8 months. We use the hosted version, 0 down time, and 0 maintenance effort on our part. All in all, a good value!

Jody Ellis
Advos IT (USA)

IT Portal has changed our documentation discipline. They have a very aggressive development cycle. I love they way that they have helped us centralize our documentation and keep the data most important to us organized and secure.

Luke Popejoy
Integrity Computers (USA)

Great software, easy to use for techs and incredible support!

Andre Lajoiet
HelpOX (Canada)

Wonderful product! streamlines our processes, integrates into more products than ever with fantastic support and at a very competitive price. :-)

Joshua Lewis
Dorks Delivered (Australia)

I have been using IT Glue for about a year and they seem similar to an aspect, but clearly I chose the Portal.

Nick Luyt
Impact IT (South Africa)

The IT Portal has been an integral tool for our office. It has allowed this Office to track all of our environmental changes over the past several years which has been invaluable.

Eric Thomas
State Attorney's Office 13th

DSM began using the IT Portal for our project based Systems Integration group in 2009. The power and flexibility of the IT Portal has allowed DSM to manage over 100 customer's infrastructure regardless of whether we managed it out of one of our four data centers or on the customers premise. Now our business is evolving into an MSP model and we are finding new ways to leverage the IT Portal for our Help Desk Support group as well as our Engineering Staff.

Kevin Wing
DSM - Data Center Network (US)

IT Portal has transformed the way we share technical information between our engineers. It integrates with our PSA and dashboard to bring in records for all of the devices we manage so information can be held alongside the device to which it relates and introduces features such as password history, revision control, access logs, and so much more. I would have no hesitation in recommending this to anyone needing to store IT system documentation and technical data.

Rob Hammond
Conquest Wildman (UK)

Top IT Portal Features

See what makes our Portal unlike anything else out there

A Next Generation WYSIWYG HTML Editor

A clean and elegant editor. Choose to keep or clean formatting when pasting from Microsoft Word and Excel and the rich text editor does it all for you. Thousands of companies in over 100 countries are using this Froala Editor.

Scoreboard

The scoreboard will automatically query the system and ensure your documentation requirements are met. We give you 18 items to score against by default but you can create your own or remove ours.

Try the mobile app today!

Download the app and use the settings below to test. The mobile app provides a quick search function for when you are on the go. Note: Your production URL will depend on your Cloud or onPremise Portal server. Click the image to the left to a see video of all the screens.

Portal Type On-premise
Server http://demo.siportal.com
Username [email protected]
Password password

AppStore Google Play

Portal Type On-premise
Server http://demo.siportal.com
Username [email protected]
Password password

Network Configurations Import

Automatically upload device configurations to the portal from your switches, firewalls, and other network devices. You can save them as files or upload them as text. When uploaded as text you can run comparisons between uploads.

WMI Import

Run our script on windows devices to import them directly into the portal. We have three ways to run it.

Run it directly on a PC/Server.
Our AD Version will collect AD Sites, IP Networks, and connect to every server and PC.
Our RMM Version is added to your RMM as a script to collect all machines at once.

Portal Export

IT Portal Export connects to your current IT Portal and sends your IT documentation to a remote host for off-line or DR access. Portal Export can be used on web server or on a thumb drive using Firefox. All contents from the portal are exported to a web friendly read-only format. It is a true export, but it can export CSV files if needed as well.

Concerned about access? Only the main contact will receive the tool and each user must be approved.

See it now!

Integrations and more...

PSAs, RMMS, Authentication and Data Integrations

You have data in a variety of sources. Bring them into the portal and start adding your documentation. Import from PSAs, RMMs, and data sources like Excel, Office 365 and VMWare. Provide an extra layer of security by using SAML, Office 365, Active Directory, and other authentication options.

See All Integrations

Online Demo Available

Feel free to login to our demo site and make any change you need to test the service. The database resets nightly so feel free to test your integrations and any functionality you want.

See Live Demo Mobile Demo Portal Export Demo

See (3) Use Case Videos

See how as an engineer you can benefit from a central documentation repository. As a manager, find piece of mind knowing knowledge is centralized. Also review our quick 15 minute overview video to get a good grasp of what is needed for documentation.



See Results of Others

Add Turbo Boost speeds up to 4.5GHz, and iMac Pro has the power and flexibility to balance multicore processing with single-thread performance. With new AVX-512 vector instructions and a new cache architecture, the processor handles even more data — even more quickly.

Program member can also make profile non-visible to others

See Results of Others

Add Turbo Boost speeds up to 4.5GHz, and iMac Pro has the power and flexibility to balance multicore processing with single-thread performance. With new AVX-512 vector instructions and a new cache architecture, the processor handles even more data — even more quickly.

Program member can also make profile non-visible to others

Want more? Explore all IT Portal features now!

Frequently Asked Questions

Billing / Support

What are my payment options - credit card and/or invoicing?

The form above will only allow for credit card authorization. Though this is the case, if you decide to commit we can accept a purchase order and then later accept payment by check or swift/wire. We ask that you fill out the form and submit a credit card, then remove it soon after by contacting support or by going to your new portal > options > admin settings > site settings > billing. Billing is processed only after a review of your new account.

Do we have to sign-up for a full year or can we pay monthly?

You can signup for either monthly or yearly subscriptions. Most organizations start monthly and change over to yearly.

Is there a free trial available?

Unfortunately, we do not offer trials. We like to give the analogy of asking your fiancé if you can have a trial marriage. It probably won't go well as the commitment is clearly not there. We do a bit of work to get an instance going for you and work with you to make sure things go well. We also hope to see you put your part by going through the training and working to making it valuable for you and your team.


We offer a 30-day money back guarantee instead of a trial. Please click on Pricing. Once you register, an onboarding specialist will reach out to you and go over the install and product with you. If you start with five or more users we would also provide an onboard training session. During the first 30 days, we ask that you work with our support personnel to answer any questions. Let us know what we can do to help you get started.

Is the support you provide available during working hours in the UK?

Our support desk is manned from 8:30AM EST to 5:30PM EST. We have 24 hour monitoring of our services as well with technicians available onsite to restart a server if needed. If you have an emergency, please call our phone number available above in the contact area.

Features & Security

What branding options are available?
Basic Branding

Branding in the Portal has always allowed you to use your own domain name to access the portal. After setting up the branding, the portal logo will be replaced with your logo. The login page will also be customized to your branding settings. In the cloud, a company called CHN can use portal.acme.com. By default, this URL will redirect to our secure site (Example https://portal.siportal.com) with your branding settings.


Advanced Branding

We understand that you do not want to see portal.siportal.com in the URL. Because of the complexity of the request, it will require many changes to our backend and support will be more difficult for us to maintain. That being said, we want to try to make this work for you. You must use a CloudFlare plan starts at $20/Month. CloudFlare is required as we do not allow access to our web servers directly on the internet. Our web servers only respond to secure requests from CloudFlare.

Can my customers login to see their portal data?

Yes you can allow your customers to login. Set up a login for your customer with read-only access. If the user does has add, edit, and delete permission, then they will to require a user license.

What security measures are deployed to safeguard our customers' sensitive information?

You may prefer to do on-premise and safeguard it yourself. For those needing cloud services we offer the options below.

  • AES 256 Bit Encryption.
  • Optional Encryption key. This key is used to encrypt usernames and passwords. Uploaded files will be encrypted as well using this same key. If the optional key is not used, a default key used.
  • Built in 2 Factor Authentication
  • Encryption at rest
  • Our web servers are not open to the Internet. To protect our servers, our firewalls restrict our web servers to only be accessible by the CloudFlare CDN (Content Delivery Network). You transparently connect to CloudFlare, and they present you your data.

Import / Export

Is it possible to import customer information other sources?

You can import from competitors like Confluence and Glue. From PSAs like ConnectWise, AutoTask, and SyncroMSP. Data can be imported from your RMM. Via our WMI device agent import. Via our configuration import for network devices. From VMware Vsphere, and finally from Excel import file.

Is it possible to export customer information?
  1. You can export object lists using the save/copy/print options. For example exporting a list of devices to a CSV file or directly copying it into Excel.
  2. You can export using our reporting tool
  3. You can export using our Portal Export tool which copies your entire Portal. Put it on a thumb drive and walk away. For security reasons the tool is available to the primary contact on request.
If we decided to discontinue with the service at any point, how long could we still access our account for visibility of our customers' information?

If the portal runs on your cloud then you keep the data. The solution simply goes into read only mode at this point. For Cloud Partners, we typically will not remove the data until you request its destruction. We will reach out to you if and when we need to do a clean up.

System Requirements

What are the system, hardware, and software requirements for the portal?

The on-premise install will run on any Microsoft OS as IIS is used for the front end. We recommend Windows 2012 or higher. The minimum portal memory requirements are 2GBs for IIS and an additional 2GBs if you plan on installing SQL on the same box. A single CPU is sufficient as long as there is no CPU contention in your virtual environment. We will ask you to ensure CPU affinity or a maximum 3:1 virtual CPU to core ratio if a performance issue arises.

Is SQL Express supported for on-premise?

Yes. It can be used for on-premise. The IT Portal can be configured to store files in the database or on a file system. Hence the SQL Express 10GB limit should not be a problem.

Want to know more?
Need help?
Open a Ticket!
If you ever need assistance, then log in to our support site for assistance.
Phone Numbers

(844) IT-PORTAL

(844) 487-6782

(863) 274-1910

(844) SI-PORTAL

(844) 747-6782

Address

6810 New Tampa HWY - Suite 600

Lakeland FL, 33815