If you are an MSP you can group your data by the companies that you support. If you only support one company all your company data is displayed.
A company is the place of reference for information about a particular group's infrastructure. Reference documents, licenses, passwords, contacts, diagrams, kbs, forms,and information about devices relating to a company.
Document in detail the devices running on your networks. Ideally devices should be documented as shown below, but at the least device names, descriptions, IP addresses, and access information should be documented.
Keep track of agreements like licenses, support contracts, domain names, SSL certificates, and SLAs. Ensuring you always have access to the needed info when renewing or rebuilding an environment.
Record information regarding a variety of users and consultants that work for a company
Link contacts to devices they may manage.
Assign skill sets to contacts to quickly find expertise.
Assign a picture for verification when entering data centers.
Record credentials used by users that many require frequent reminders
Objects that are typically associated as being an attribute of a devices or a physical peripheral attached to a device. Examples of configuration objects includes websites, disks, LUNs, applications, USB Drives, and Scheduled Tasks.
Save important files, images, and notes about your environment as documents and relate them to devices and other objects. Sample documents include build books, diagrams, check lists, forms, DR documentation, policies and procedures. A repository can have no attached files, one main attached file, or sets of folders with associated files.
Create search-able knowledge base articles in the Portal. KB articles should be used as general how to guides regarding the technologies that you use to support your infrastructure. Information relating directly to a particular company should be saved as a document. For example a script to install pre-requirements for a product can be in the KB, but a document showing the results of running the pre-requirements for a particular device should be kept under documents.
Publish forms online and store the data in the portal. Common uses for forms are: New Employees Forms and Change Control Forms. Once created you can assign them to objects in the portal. When viewing an object you will see all the related forms. Download already created forms from an online library shared by all IT Portal Users