How we started|
SI Portal has been around since 2007, spawning a company and product out of a very successful Data Center/Professional Services/Managed Service Provider called DSM. David Robinson, a technology entrepreneur and owner of DSM has incubated over 15 companies. With his guidance he helped to get the SI Portal to where it is today. A. Alex Cabral was in the senior engineer group at DSM and quickly realized that necessity is the mother of invention. Using his computer science background he engineered the product from the start. The product is an accumulation of eleven years of input from top level engineers and MS customers.
Alex Cabral is the CEO and founder of SI Portal Inc. 15 years ago Alex was working as a Senior Systems Engineer at an integration firm in New York City. He struggled to keep his team informed about the inter-working of their clientâ€™s networks. At the time Systems Integration firms primarily cared about and focused on time entry and proper project management. Alex worked with the developers that managed the time entry program to provide his team the information they needed to manage their customers. But the output of the engagement never met the expectations that Alex set. Thatâ€™s where having a background in development stepped in-he outlined exactly how the product should look. Unfortunately the level of effort that was required of the team proved to be too much and development stopped. Alex later moved to a new firm and realized that the chaos was not just at his previous firm-but it appeared that access to information seemed to be a problem among many of these firms. What they had was a spreadsheet with passwords, IP addresses and client folders on a network share. The SI Portal was born to serve as a place for proper documentation for supporting customers and provides billable hours in project engagements. Engineers can go on vacation. Managers can feel confident that systems information is documented when employees are hired and when they no longer work for the company. The SI Portal is a product created from Alex's 18 years of experience in the systems integrator MSP field, coupled with over nine years of feedback from hundreds of users. Alex's passion lies in making relevant information easily accessible to people that need to support their customers. He finds it most rewarding when individuals see the value and power of the documentation that is provided by an SI Portal.
Alex manages the development team and new business development. SI Portal's helpdesk managing the ticket queue. David Meyer is our onboarding specialist. He uses the portal every day, giving him a good understanding of the product and your needs. David provides support for all of our customers during the initial setup and manages the helpdesk to provide level II support.
Our Infrastructure and your data |
We house our data in secure data centers, hosted and managed by DSM.net. Our servers run on VMware Clusters and the storage is provided by a multi-rack HP 3PAR SAN. All of our data is encrypted at rest using our encryption keys. Your data can also be encrypted using your own encryption key at setup. When your files/passwords are encrypted, SI Portal does not have access in anyway. To provide a failsafe, we replicate data across data centers. We also offer you a tool called Portal Sync that you can use to sync your Cloud copy to a laptop or an on Premise server.
Cloud service in five regions and on-premise installs in countries around the world
All data in the IT Portal must relate to a company. A company is an entity containing accounts, agreements, contacts, documents, devices, and locations.
Your networks are interconnected; With the IT Portal so is your documentation. See how a device (or any other object) relates to contacts, documents, even other companies.
Who, what, where, when, and even why! Track all activities in your IT Portal.
A Cloud and on-premise offering for documenting IT. Our IT Portal focuses on the needs of your IT Staff. They need documents, licenses, passwords, contacts, diagrams, KB articles, and information on applications and network devices. Please review the info below to get familiar with the S.I. Portal.
Domain Controller imported using our device import option
(Includes WMI like disks, shares, services)
Each engineer has their repository for storing system information. But do you have access to it? Do other engineers? Do your customers? IT Portal not only allows you to document, relate, track, and search all your IT documentation, but more importantly securely shares it all.
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