How we started|
SI Portal has been around since 2007, spawning a company and product out of a very successful Data Center/Professional Services/Managed Service Provider called DSM. David Robinson, a technology entrepreneur and owner of DSM has incubated over 15 companies. With his guidance he helped to get the SI Portal to where it is today. A. Alex Cabral was in the senior engineer group at DSM and quickly realized that necessity is the mother of invention. Using his computer science background he engineered the product from the start. The product is an accumulation of eleven years of input from top level engineers and MS customers.
Alex Cabral is the CEO and founder of SI Portal Inc. 17 years ago Alex was working as a Senior Systems Engineer at an integration firm in New York City. He struggled to keep his team informed about the inter-working of their clients networks. At the time Systems Integration firms primarily cared about and focused on time entry and proper project management. Alex worked with the developers that managed the time entry program to provide his team the information they needed to manage their customers. But the output of the engagement never met the expectations that Alex set. Having an extensive background in development gave Alex the ability to envision a solution as he outlined exactly how the product should look. Unfortunately the level of effort that was required of the team proved to be too much and development stopped. Alex later moved to a new firm and realized that the chaos was not just at his previous firm, but it appeared that access to information seemed to be a problem among many of these firms. What they had was a spreadsheet with passwords, IP addresses and client folders on a network share. The SI Portal was born to serve as a place for proper documentation for supporting customers and provide billable hours in project engagements. When engineers go on vacation, employees are hired, or they no longer work for the company, managers can feel confident that their system information is documented. The SI Portal is a product created from Alex's 18 years of experience in the systems integrator MSP field, coupled with over nine years of feedback from hundreds of users. Alex's passion lies in making relevant information easily accessible to people that need to support their customers. He finds it most rewarding when individuals see the value and power of the documentation that is provided by an SI Portal.
Alex manages the development team and new business development. Cam LeBlanc manages the Help Desk and assists all of our customers during the initial setup. Cam worked over 15 years as a subcontractor with MSPs all over Central Florida giving him a lot of shared experiences with our clientele. He has been there, seen it and survived it. He understands the realities of working with poor documentation and is very enthusiastic about providing solid customer service and what SI Portal can provide to all MSPs from one man shops to large companies.
Our Infrastructure and your data |
We house our US data in secure data centers, hosted and managed by DSM.net and in AWS. Our DSM servers run on VMware Clusters and the storage is provided by a multi-rack HP 3PAR SAN. All of our data is encrypted at rest using our encryption keys. Your data can also be encrypted using your own encryption key at setup. When your files/passwords are encrypted, SI Portal does not have access in anyway. To provide a failsafe, we replicate data across data centers. We also offer you a tool called Portal Export that you can use to sync your Cloud copy to a laptop or an on Premise server.
Cloud service in five regions and on-premise installs in countries around the world
All data in the IT Portal must relate to a company. A company is an entity containing accounts, agreements, contacts, documents, devices, and locations.
Your networks are interconnected; With the IT Portal so is your documentation. See how a device (or any other object) relates to contacts, documents, even other companies.
Who, what, where, when, and even why! Track all activities in your IT Portal.
A Cloud and on-premise offering for documenting IT. Our IT Portal focuses on the needs of your IT Staff. They need documents, licenses, passwords, contacts, diagrams, KB articles, and information on applications and network devices. Please review the info below to get familiar with the Portal.
Domain Controller imported using our device import option
(Includes WMI like disks, shares, services)
We started using SI Portal about 8 months ago. In general it's been a good product. Support has been very responsive, which is a priority. They also have made some significant improvements to performance and functionality in the 8 months. We use the hosted version, 0 down time, and 0 maintenance effort on our part. All in all, a good value!
I use SI daily. Started with evernote and decided it was too difficult to keep track of and doing important data, plus as I grew I wanted to have a way to give my employees access they are accountable for. Searching for a record is quick. Entering, data is fairly easy. Data can be entered with relationships to, other data making it easy to see what is going on.
Great tool, has helped us get organized and we can easily share all customer related data. The support team is very responsive and stays on top of any questions, concerns, issues that you may have! Great product.
SIPortal has changed our documentation discipline. They have a very aggressive development cycle. I love they way that they have helped us centralize our documentation and keep the data most important to us organized and secure.
Wonderful product! streamlines our processes, integrates into more products than ever with fantastic support and at a very competitive price. :-)
I have been using IT Glue for about a year and they seem similar to an aspect, but clearly I chose the Portal.
SI Portal is a great tool and the best documentation platform in market in my opinion.
Great software, easy to use for techs and incredible support!
SI Portal has transformed the way we share technical information between our engineers. It integrates with our PSA and dashboard to bring in records for all of the devices we manage so information can be held alongside the device to which it relates and introduces features such as password history, revision control, access logs, and so much more. I would have no hesitation in recommending this to anyone needing to store IT system documentation and technical data.
The SI Portal was brought in when our main IT guy decided to move on. It assured operations were in good hands until our new IT guy was hired.
DSM began using the SI Portal for our project based Systems Integration group in 2009. The power and flexibility of the SI Portal has allowed DSM to manage over 100 customer's infrastructure regardless of whether we managed it out of one of our four data centers or on the customers premise. Now our business is evolving into an MSP model and we are finding new ways to leverage the SI Portal for our Help Desk Support group as well as our Engineering Staff.
SI Portal has been a integral tool for our office. The SI Portal has allowed this Office to track all of our environmental changes over the past several years which has been invaluable.
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